Warranty Information
All products on the Tecnosell.com website are always covered by the Manufacturer's Warranty.
The 24-month warranty pursuant to Legislative Decree No. 24/02 applies to any product that shows a conformity defect, provided that it is used correctly, in accordance with its intended use and the technical documentation supplied. This warranty, in compliance with Legislative Decree No. 24/92, is reserved only for private Consumers (a natural person who purchases goods for purposes unrelated to their professional activity, or makes the purchase without providing a VAT number reference in the order form. For customers who provide a VAT number, the warranty lasts 12 months). In case of a conformity defect, Tecnosell will, at no cost to the Customer, restore the conformity of the product through repair/replacement, up to contract termination. The replacement or repair times depend exclusively on the manufacturer.
CONDITIONS TO BENEFIT FROM THE WARRANTY
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If repair is requested under warranty, the purchaser must ship the product to our premises complete with its original packaging, all accessories included with the product, including protective films, cables, and anything else originally in the box.
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The repair request is subject to the purchaser providing proof of purchase with a tax document issued by Tecnosell.com.
- The customer must verify that the product received matches what was ordered. In case of discrepancies, they must promptly notify Tecnosell within 8 days of receipt. Later complaints will not be considered.
- Tecnosell does not guarantee IP67/68 protection. If the manufacturer guarantees IP67/68 protection, only the manufacturer’s warranty applies.
WHAT THE WARRANTY COVERS
The warranty covers manufacturing and software defects. Proper functioning of the operating system and accessory software is guaranteed only with certified applications. The warranty does not cover damages caused by misuse, drops, or impacts. If the manufacturer’s service center finds that defects are due to improper use (typically software modifications, impacts, or liquid ingress) or finds no defect at all, inspection costs may be charged to us and passed on to the customer along with collection and return costs. Tecnosell does not guarantee IP67/68 protection. If the manufacturer guarantees IP67/68 protection, only the manufacturer’s warranty applies.
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Locked Devices
Devices sent for warranty service must be unlocked: no password of any kind should be required to access the device, and it must not be linked to any account. It is possible to provide account and password in a note attached to the device, but it is not recommended. Normally, Tecnosell cannot verify whether a device is locked; devices are sent to the manufacturers’ service network and, if locked or otherwise inaccessible, they will be returned to us. This requires contacting the customer for credentials and a second shipment to service. These additional shipments are not included in warranty service and will be charged to the customer.
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Data Stored on Devices
Service centers almost always reset devices, erasing all data. Consider any data on the devices you send us as lost. Do not forget to back up your data before sending your devices.
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Display Damage
Display damage is divided into two types: cracks/scratches and display defects.
- Scratches and cracks are almost always repaired at cost. It is very rare for a phone or laptop to arrive with a cracked or scratched display. If you receive a product with a cracked or scratched display, the defect must be reported immediately within 24 hours of receipt and the product must not be used. The phone must be sent to us for the manufacturer’s inspection. If the frame shows dents, the damage will be attributed to the user. In all cases, it is solely up to the manufacturer to decide whether the damage is due to a defect or user negligence.
- Display defects are handled like any other hardware defect. They may appear after use, typically color distortion, non-functioning screen areas, or colored lines. Dead or defective pixels are considered a defect only if more than 3. If liquid ingress is the cause, repair will be charged to the user.
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Liquid Ingress
Some products declare IP67/68 protection (resistant to splashes or immersion). We do not guarantee any product against liquid ingress. Some products have seals and covers making them resistant, but correct usage requires attention that is difficult for an average user. Leaving a cover slightly open is very easy. In case of liquid ingress, service may attribute it to misuse or use beyond specifications (excessive depth or immersion time), and the user will not be able to prove otherwise. In such cases, only the manufacturer’s support applies.
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Wearable Parts
Some product parts are subject to wear and are covered by a limited warranty of 12 months, sometimes 6. These include smartphone and laptop batteries, hinges, covers, and power supplies. BlackView offers 1 month warranty for battery, cable, and charger. In general, our warranty on wearable parts follows that of the manufacturers. For reference, see (not exhaustive):
https://https://it.blackview.hk/pages/resi-e-garanzia
https://systemx.lenovofiles.com/help/topic/com.lenovo.sysx.safety.doc/l814-0010-02_it.pdf
https://www.apple.com/legal/warranty/products/italy-universal-warranty.html
https://www.samsung.com/it/support/warranty/
Battery capacity reduction is absolutely normal and physiological. It may also result from excessive use of fast chargers. Some smartphones are sold with only a fast charger, which promotes the product but also inevitably damages the battery.
WARRANTY PROVIDED BY MANUFACTURERS CAN BE:
EUROPE WARRANTY
Buying a product with a Europe Warranty means that:
The product is original and covered for 2 years as per consumer code
Manuals and documentation are multilingual. If Italian documentation is not included, we will provide a free electronic manual.
The warranty covers the same damages as an Italian warranty for the same duration.
For some manufacturers (exceptions: Sony, Panasonic, Samsung, LG, Nokia, for which there is no difference), service is provided in specialized centers listed on the manufacturer’s site, which may not be in Italy, depending on the defect reported. For example, Xiaomi products. If service is needed, they must be sent to us, and we will forward them to the foreign distributor. Shipping costs from the customer to us and back to the customer are borne by the customer. Shipping from us to the distributor and return are covered by us.
ITALY WARRANTY
Buying a product with an Italy Warranty means that:
The product is original and covered for 2 years as per consumer code
Manuals and documentation are in Italian
Service is provided directly by manufacturer’s service centers throughout Italy and by us for conformity warranty.
INTERNATIONAL WARRANTY
Buying a product with an International Warranty means that:
The product is original and covered for 2 years as per consumer code
They are generally import products, authorized by the manufacturer for sale only in certain countries.
Manuals and documentation are multilingual. If Italian is not included, we will provide a free electronic manual (if available).
In case of defect, the product must be shipped to our premises for repair, or alternatively to a service center in the selling country, with much longer waiting times.
APPLE WARRANTY (ITALY AND EUROPE)
Buying a product with Apple Warranty means that:
The legal warranty on all products is two years under EU law. The first year is provided by Apple, the second year by the seller. If purchased at an Apple Store, online Apple Store, or an Apple Premium Reseller, Apple is both manufacturer and seller, so you are entitled to two years directly with Apple. Apple’s 1-year warranty covers defects arising after delivery and offers additional services not included in the second year (phone support free for 90 days, Apple Store or authorized service provider assistance, carry-in or mail-in service, and international coverage). The second-year right applies only to private individuals; if purchased with VAT number, warranty is 12 months.
The 2-year legal warranty covers defects present at delivery (factory defects).
If purchased from another retailer, Apple remains only the manufacturer. In this case, the first year is handled by Apple, the second year by the seller. If the seller has multiple stores, you can contact any, but if it is a franchise, you must contact the store where the purchase was made.
USEFUL SUPPORT NUMBERS
Below is a list of the main mobile phone manufacturers present in our store. You can contact the desired number for information about the nearest service center or warranty.
APPLE
800554533
ASUS
199.400.089
BLACKBERRY
http://global.blackberry.com/en/support/support-store-locations.html
HUAWEI
ITALIA
800 191435
LG ITALIA
199 600 044
MOTOROLA
269430777
NOKIA
02 38598060 (IMEI required)
SAMSUNG ITALIA
80067267864
SONY
+39 848 39 12 08
XIAOMI ITALIA
800690921
